FH Women’s focused HIV Support Worker (P/T)

Position Title: FH Women’s focused HIV Support Worker

Reports to: Warm Zone Program Manager

Program or Department: Warm Zone

Program Location: Abbotsford

Reports to: Warm Zone Program Manager

Hours of work: Part time, 3 days/week (21 hours)

Posting date: May 22nd, 2019

Closing date: Open until filled


The Women’s focused HIV Support Worker role collaborates and acts as an extended member of the HIV clinical case management team to perform a wide variety of supportive tasks to assist in the prevention of the progression of HIV and promote overall optimal health for their client base. The HIV support worker will prioritize and collaborate on client care plans deemed as high priority based on clinical factors assessed by the Sexual Health/BBI team; while simultaneously providing ongoing support to maintain clients’ engagement in care. Communication, collaboration and supporting developed care plans with the Sexual Health/BBI team is an essential function of this role.

Skills and Knowledge:

  • Maintain strong knowledge and build collaborative support frameworks with HIV treating providers in their service delivery area and support clients accessing care closer to home
  • Support diversified approaches to their service delivery model through understanding the nuances of living with HIV across various population groups
  • Maintain expertise on women population groups overrepresented in the burden of HIV or women having additional risk factors such as: Indigenous women, women who use IV drugs, youth, women in the sex trade, newcomer women from HIV endemic countries and Trans women
  • Maintain knowledge and continuously seek out emerging trends in HIV care & treatment and prevention to ensure they are aware of emerging services and referral pathways including access to expanding HIV prevention medicines such as nPEP and PrEP

Priority activities and competencies to support the HIV+ women’s client base include but are not limited to the activities listed below:

  • Provide health & wellness support as well as crisis intervention services through low barrier drop-in services
  • Maintain and provide appropriate Case Management and case notes, statistics and other information in an accurate and timely manner
  • Prioritize appointments and to ensure case notes are recorded daily and up to date
  • Collaborate with community partners to create to engage loss to care clients
  • Attend ongoing training on HIV/Hep C updates and maintain an up to date knowledge on HIV/HEP C issues
  • Prioritize and support all aspects of securing and maintaining safe emergency and long term stabilized housing for women
  • Demonstrate a solid knowledge of women’s centered emergency shelters, transition housing and other long term housing services
  • Maintain best practices in advocacy and completion of applicable subsidized housing application forms and maintain strong relationships with various housing providers
  • Assist with all aspects of securing and maintaining safe and sustainable housing for the client base
  • Prioritize and support income security issues; including welfare, schooling, employment program referrals and health benefit advocacy
  • Assess client’ needs and provide appropriate referrals for Issues pertaining to Disability Benefits or other complex clinically based income security issues should be referred to the Sexual Health/BBI team for coordinating completion and related advocacy
  • Prioritize and support food and transportation securitie
  • Ensure clients have knowledge and access to food security resources such as foodbanks, food co-ops, and low-cost food programs where applicable
  • Ensure clients know of and have access to subsidies for travel where applicable such as public transportation or special transportation allowan
  • Collaborate with Sexual health/BBI teams when risks or barriers related to travel are ongoing for collaborative care planning.
  • Update, consult and provide feedback to Sexual Health/BBI team on important factors related to client engagement and disengagement from community support
  • Communicate regarding disengaged clients or clients at risk on the same day of noted concern via direct contact with the Sexual Health/BBI case manager, and provide all subsequent updates provided to case manager and/or at client care rounds with Sexual Health/BBI team in a timely manner
  • Assist with organizing appointments, travel and related accompaniments/outreach activities in partnership with the Sexual Health/BBI Team to ensure client base is provided priority supports to maintain engagement in HIV care
  • Prioritize Sexual Health/BBI team requests to accompany clients
  • Maintain expertise in regional community supports, subsidies, recreation, volunteer and employment opportunities for clients seeking relevant supports
  • Support women with access to peer based programming and initiatives such as referrals to peer support groups and leadership development opportunities
  • Demonstrate understanding of the issues surrounding communicable disease, priority populations, drug use, mental health, poverty, and stigma
  • Understand and maintain core competencies and evidence based practices reflective of health equity, diversified practices across population groups and champion and support accessibility for diversified women population groups
  • Understand the importance of language and support frameworks to minimize harm and support trauma-informed practice and women centered care
  • Maintain strong knowledge and support referral pathways on the expansion of HIV medications in the realms of prevention and treatment including aspects of PrEP, nPEP and HIV treatment
  • Attend client care meetings such as Lost to Care Rounds, case conferences and local clinical rounds as required
  • Maintain confidential and accurate documentation of client interventions

Job and/or Program Location(s): Warm Zone (Abbotsford)


  • Employment is contingent on a successful completion of a Criminal Record Check
  • Reliable vehicle and valid driver’s license
  • Occupational First Aid, Level 1 certificate is required. Copy of valid certification must be presented on first day of work
  • Previous use of SARA or WRSFV services must be disclosed at time of application
  • Travel with reimbursement for mileage and use of a reliable vehicle with a Class 5 driver’s license and business insurance is required
  • Some overtime and work outside of traditional hours may be required
  • BCGEU Membership required

Submit cover letter and resume to: Human.Resources@saraforwomen.ca

Subject: FH Women’s focused HIV Support Worker – Warm Zone

SARA promotes the principles of anti-oppression, diversity, and inclusion.  We strive to represent the diverse communities that we serve.  Individuals from First Nations, diverse ethno cultural origins, religions, abilities, and sexual orientations are encouraged to apply.

While we thank all candidates for their interest, only those selected for an interview will be contacted.  No telephone inquiries please.

SARA is a scent-free environment.

For a PDF version of this job description, please click here: FH Women’s focused HIV Support Worker