Transition House Support Worker – F/T

Transition House Support Worker

Full Time, 35 hours/week


General Information

  • Position Title: Transition House Support Worker (Full-Time)
  • Program or Department: Transition House
  • Reports to: Program Manager
  • Program Location: Abbotsford
  • Hours of work: Permanent, Full-Time (35 hours/week)
  • Posting Date: April 29th, 2019
  • Closing Date: Open until filled


The Transition House Support Worker supports women and children accessing Transitional House Programs. Program operates 24/7 and employees may work day, evening, overnight and weekend shifts and statutory holidays.  The successful candidate will be self-motivated, outgoing, caring, and will understand the importance of working within an agency that practices a non-judgmental woman-centered approach.

Required Qualifications:

  • Relevant education (min. 2 years diploma in Social Services ) or equivalent experience
  • Willingness and ability to be work flexible hours (evenings and weekends)
  • Firm commitment to SARA’s Mandate, Philosophy and Values
  • Firm commitment to SARA’s “woman-centered” approach
  • Demonstrated commitment to feminist values as articulated by SARA’s vision SARA’s pro-choice stance
  • Employment is contingent on the completion of a successful Criminal Record Check Clearance
  • Valid Driver’s Licence with clean driver’s abstract
  • Ability to carry Business Liability Insurance
  • Valid Occupational First Aid Certificate (copy of certificate required)
  • Excellent understanding of Privacy and Confidentiality issues pertaining to providing support services to women and children
  • Ability to travel and transport clients within the Fraser Valley, occasional travel within BC required.
  • Previous use of SARA or WRSFV services must be disclosed at time of application


  • Screens prospective residents for suitability prior to admission.
  • Conducts intake interviews in person and over the phone
  • Orients and assists residents to settle in the house.
  • Assesses residents’ immediate needs and assists them to define and implement an action and safety plan.
  • Provides information to residents on resources available and recommends appropriate services.
  • Monitors and ensures the safety and comfort of residents and the security of the facility.
  • Facilitates resolution of conflicts between residents.
  • Provides emotional support, encouragement, goal setting and problem solving support to residents.
  • Facilitates house and/or support group meetings.
  • Liaises with other service agencies and professionals.
  • Maintains current knowledge of issues and resources related to abuse and violence..
  • Ensures housekeeping services such as house linens, housecleaning, grocery shopping and maintaining supplies are completed. Orders supplies/groceries; performs minor maintenance and organization.
  • Provides crisis intervention and risk assessment for residents and crisis line callers.
  • Provides information, advocacy for and assistance to residents and crisis line callers
  • Maintains case notes, resident records, documents, forms and statistical information.
  • Accompanies and/or transports residents to outside services.
  • Provides administrative support as necessary, including record keeping recording and reporting statistics and pertinent data

Knowledge and Skills:

  • Excellent understanding of violence against women issues both within dominant and non-dominant cultures
  • Comprehensive understanding of social services and resources in Abbotsford and how to access them
  • Solid understanding of the role of an advocate as well as how to be an effective advocate
  • Strong listening skills, written and oral communication skills including public speaking skills required
  • Strong computer skills, including Microsoft Outlook, Office 365, Excel and Word
  • Demonstrated ability to clearly communicate information to others (i.e. cross-over and log book communications , case notes, reports and statistics)
  • Experience providing individual and/or group support to assist women and their children in understanding and coping with the effects of abusive cycles and family violence
  • Demonstrated ability to provide crisis intervention and support for children and youth
  • Demonstrated ability to support women with their children
  • Strong knowledge and experience of providing service to women in an integrated team case management environment.

Required Competencies:

  • Solid and demonstrable work ethic and the ability to work efficiently and with minimal supervision
  • Demonstrated ability to take initiative and to work independently
  • Commitment to a coordinated team-based approach
  • Ability to network and interact well with other service providers, internal and external team members.
  • Energetic, positive, optimistic, and pragmatic
  • Demonstrated commitment to building and sustaining a healthy workplace
  • Excellent inter-personal skills
  • Able to provide non-judgmental support to both clients and colleagues
  • Ability to be adaptive to different situations
  • Commitment to ongoing professional development and learning
  • Concentration: Monitors clients continuously to ensure client’s needs are met

Environment/Working Conditions

Sometimes exposed to moderately undesirable working conditions in the form of unpleasant dealings with upset, angry or demanding clients in high stress and trauma situations.

This position is required to work in a stressful environment often dealing with clients in crisis situations. Counselling/support, often related to physical and/or emotional abuse, and/or drug and alcohol abuse. Managing emergency situations is an ongoing expectation of this position.

Submit cover letter and resume to:

Subject: Full-Time Transition House Support Worker

Posting Date:  April 29th, 2019

Open until filled.

SARA promotes the principles of anti-oppression, diversity and inclusion. We strive to represent the diverse communities that we serve. Individuals from First Nations, diverse ethno cultural origins, religions, abilities and sexual orientations are encouraged to apply.

While we thank all candidates for their interest, only those selected for an interview will be contacted.  No telephone inquiries please.

PDF version: TH Full Time Womens’ Support Worker